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Highridge Creative LLC — Legal Policies

 

Effective Date: January 2025

Last Updated: January 2025

 

Highridge Creative LLC (“Company,” “we,” “us,” or “our”) operates the online shop on this website (“www.elkcreekgenetics.com”). By accessing or purchasing through the Site, you agree to the policies and terms below.

 

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1. Terms of Use

 

Acceptance of Terms

 

By using this Site, you agree to these Terms of Use and all applicable laws. If you do not agree, do not use this Site.

 

Eligibility

 

You must be at least 18 years old to make a purchase or use this Site.

 

Intellectual Property

 

All content on this Site—including text, images, graphics, product photos, digital assets, and media—is owned by Highridge Creative LLC or used under license. Unauthorized copying or distribution is prohibited.

 

Prohibited Conduct

 

You may not:

    •    Use the Site for illegal purposes

    •    Attempt to access restricted areas

    •    Misrepresent your identity or payment methods

    •    Interfere with the functioning of the Site

 

Termination

 

We may suspend or terminate access for any misuse or violation of these terms.

 

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2. Privacy Policy

 

Information We Collect

 

We may collect:

    •    Name

    •    Email address

    •    Phone number

    •    Billing and shipping address

    •    Payment details (processed securely through third parties)

    •    IP address, browser type, and device information

    •    Website usage data and analytics

 

How We Use Information

 

We use your information to:

    •    Process orders

    •    Provide customer support

    •    Improve website functionality

    •    Send transactional emails

    •    Detect and prevent fraud

 

Information Sharing

 

We only share your information with trusted third-party service providers that help operate our business, including:

    •    Payment processors

    •    Shipping carriers

    •    Email platforms

    •    Fraud prevention services

 

We do not sell personal data.

 

Cookies & Tracking

 

We use cookies, tracking pixels, and analytics tools to improve user experience and ad performance.

 

Your Privacy Choices

 

You may request data removal or access by emailing us at: support@highridgecreative.com

 

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3. Terms of Sale & Billing Policy

 

Billing Entity

 

All purchases made on this Site are billed by:

Highridge Creative LLC

A New Mexico Limited Liability Company

 

This name will appear on your bank or card statement.

 

Payment Methods

 

We accept major credit/debit cards and other payment methods listed at checkout.

 

Order Processing

 

Orders are processed in the order received. We may cancel or revise any order if a pricing or product error occurs.

 

Pricing

 

Prices may change at any time and are subject to availability.

 

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4. Refund & Returns Policy

 

All Sales Are Final

 

Due to product nature and compliance requirements, all sales are final unless:

    •    You received a damaged item

    •    You received the wrong item

    •    Your package was lost in transit

 

Damaged or Incorrect Items

 

To qualify for a replacement:

    •    Contact us within 48 hours of delivery

    •    Provide clear photos of the item and packaging

    •    Keep all packaging materials until resolved

 

Non-Returnable Items

 

We cannot accept returns on:

    •    Opened or used items

    •    Sale or discounted products

    •    Digital goods or downloads

    •    Items damaged by customer handling

 

Refund Processing

 

If approved, refunds typically process within 3–7 business days.

 

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5. Shipping Policy

 

Processing Time

 

Orders typically ship within 2–5 business days unless noted otherwise.

 

Shipping Methods

 

We use USPS, UPS, or other carriers depending on order size and location.

 

Lost or Stolen Packages

 

Once a package is marked “Delivered,” Highridge Creative LLC is not responsible for theft or loss.

For transit issues, we will assist with the carrier claim process.

 

Incorrect Addresses

 

Customers are responsible for entering correct shipping information.

We are not responsible for delays or losses caused by incorrect addresses.

 

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6. Disclaimer

    •    Products sold on this Site are for personal use only.

    •    No statements on this Site have been evaluated by the FDA.

    •    We do not guarantee any specific outcomes from product use.

    •    Highridge Creative LLC is not liable for incidental or consequential damages resulting from misuse or failure to follow product instructions.

 

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7. Trademark & Licensing Notice

 

Elk Creek Genetics™ and associated brand assets are trademarks of their respective owner.

 

All Elk Creek Genetics branding, product names, and imagery shown on this Site are used under exclusive license by Highridge Creative LLC.

 

Highridge Creative LLC is the sole operator, merchant, and responsible billing entity for all sales and transactions conducted through this online shop.

Privacy Policy

Terms of Use

COPYRIGHT © ELK CREEK GENETICS· ALL RIGHTS RESERVED

For customer support send an email to elkcreekgenetics@gmail.com

FDA DISCLAIMER:
The statements made regarding these products have not been evaluated by the Food and Drug Administration.
The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.

CANNABIS AND MARIJUANA ARE FOR USE ONLY BY PERSONS 21 YEARS OF AGE OR OLDER. SUCH USE MAY BE PROHIBITED IN YOUR LOCATION. THE STATEMENTS ON THIS WEBSITE HAVE NOT BEEN EVALUATED BY THE FDA. PRODUCTS SOLD OR ADVERTISED ON THIS WEBSITE ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

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